Our company is based on the belief that our customers' needs are of the utmost importance. Our entire team is committed to meeting those needs. As a result, a high percentage of our business is from repeat customers and referrals.
Our customers can subscribe to our personal shopper service for an annual fee of $59.99. All our subscribers will have to opportunity to buy or order hard to find products With our personal shopper service our customer is assigned a shopper who will discuss their shopping needs, choose merchandise with our customers approval. A shopping cart is created, merchandise is processed for shipment and then shipped to the designated recepient of our the customer. Items can also be sent as gifts. If an item is not seen on our website we will research and find it for our subscribers. This service is available 24/7.
We would welcome the opportunity to earn your trust and deliver you the best service in the industry.
We are thrilled that you have chosen to shop with us today. We hope our products will enhance your table, home and business for many years to come.
FREQUENTLY ASKED QUESTIONS:
* How soon will you ship my order?
Orders are processed from 8:00 am to 3:00 pm EST each business day. Orders placed before 1:00 pm M-F generally leave the store the same or next business day. If something is not in stock we will email you. Backorder times vary by manufacturer, but generally do not exceed 30 days. Some items are shipped directly from the manufacturers. These orders generally ship within 1 - 5 business days.
* How will you ship my order and how can I track my package?
Most orders ship via UPS Ground or USPS Parcel Post. You will receive an email with the UPS or USPS tracking information for your shipment the afternoon it leaves our store. For a limited time we are offering FREE UPS GROUND SHIPPING Or USPS Parcel Post on all orders of $99 or more. UPS 3 Day, 2 Day, Overnight, USPS 3 Day, 2 Day and Overnight service is also available. Please visit our shipping page for shipping rates and additional shipping information.
* Will sales tax be added to my order?
Sales tax is only added to orders shipped within the state of New York. Our local sales tax rate is 8.875%.
* What if I want to return an item?
We are confident that you will be pleased with our merchandise, but if you are not satisfied with your purchases for any reason, all non-perishable items may be returned within 30 days for an exchange or refund. This return period is extended during the holiday season. All items ordered between November 15th and December 25th can be returned by January 31st. Please email us to let us know that you will be returning an item, and make sure to pack all returns carefully (preferably in original packaging) and include your order number. We will issue a credit to your credit card for the merchandise returned unless you request a different form of compensation. If you received free shipping for your order the actual shipping costs will be deducted from your credit amount. A 10% restocking fee will be charged for all returns of $200 or more. Please note that it is the purchaser's responsibility to ensure goods are packed adequately to avoid damage in transit. Please make sure to insure the package with the carrier for your protection. Returns must be received in new condition. In the event of breakage, no credit will be issued.
* What if my order arrives damaged?
We pack all orders very carefully, but occasionally damage occurs during transit. If your merchandise arrives damaged please call or email us immediately. We will report the damage to UPS and send a replacement item as soon as possible. Please do not discard the damaged item(s) or the packaging materials for at least 7 business days from the time you report the damage. UPS may decide to pickup the package or may contact you to set up an appointment to inspect the damaged merchandise during this time.
* Do you ship internationally?
Yes we do . Please contact us for final shipping cost.
THE CHRISTMAS BOUTIQUE AT WE R 1 are NOT responsible for paying taxes and Duty to your country .Shopper(s) are responsible for any and all such cost associated with your international purchase. Please find out your country Customs and duty rules and laws if any should apply to your purchase(s).
Mon - Fri: 9AM -6PM
Sat: 10AM - 4PM
Extended Holiday Hrs
Tel # 1-877-604(XMAS) 9627
Email: [email protected]QUEATWER1.COM